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Account Manager

We’re looking for an Account Manager to join us here at Sign In App, part of Sign in Solutions. As our Account Manager, you'll drive revenue growth within SMB accounts, collaborate with marketing, and prioritize customer needs. If you're detail-oriented, organized, and eager to learn, apply now!
This is a hybrid role (3x/week)  based in Northampton. We are open to remote work for the right candidate

About Us


Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG , Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)

Culture:


Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: Customer 1st Respect & Dignity Accountability & Empowerment Honestly & Positivity We're Here To WinDo Good & Give Back

Skills:


  • Bachelor’s degree in Business or Computer Science, or equivalent experience
  • 3+ years in a client facing, high-tech B2B, account management or renewal management role preferred
  • Proven track record of quota attainment
  • Ability to interact with a customer’s executives and demonstrate strategic understanding of business needs
  • Hands-on experience with CRM software products (Salesforce.com preferred)
  • Ability to think critically and analytically
  • Outstanding listening skills with the ability to translate client communications into solutions
  • Strong organizational skills, highly detail oriented, motivated to document process
  • Ability to multitask/ in a SUPER fast paced environment
  • Willingness and passion to learn new skills

What You Will Be Doing:


  • Drive expansion and upsell revenue within SMB accounts 
  • Coordinate and participate with marketing on customer programs
  • Educate customers on the value of Sign In  App in a thoughtful way
  • Prioritize and advocate for customer needs, elevating issues that will have the most impact on customer satisfaction, retention and growth  
  • Collaborate with other internal teams to provide an outstanding and ongoing experience for our clients  
  • Manage communication and document client interactions
  • Use a data-driven approach to lead outreach campaigns that promote new products, analyze client engagement, and increase product utilization  
  • Negotiate contract renewals, create proposals, and manage customer expectations

£33,000 - £35,000 a yearThis isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps.

Our general recruitment process has the following steps: Phone Interview with our HR teamTechnical Interview with the Hiring Manager In person interview to meet some of the teamMock Role play exercise. We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.Apply for this job

Life at Sign In Solutions

Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Central Record (formerly SCR Tracker), and 10to8.\n\nSign In Solutions is backed by PSG, a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Visit: www.psgequity.com.\n\nOperating Companies:\n\nSign In App is the smart and safe way to sign in visitors, contractors, employees and everyone else. Visitor management, employee sign in and desk & meeting room booking. Visit: signinapp.com\n\nSign In Enterprise, addresses complex workplace challenges associated with managing identity, access, and communication across multiple locations, visitor types, watchlists and beyond. Visit: signinenterprise.com\n\nSign In Compliance is the Modern Security Compliance Workspace protecting against serious security risks and the costly administrative burden that distracts teams from their mission. Visit: signincompliance.com\n\nSign In Workspace offers customers the latest, intelligent solutions for desk booking, meeting scheduling, meeting room management, and analytical facility management insights. Visit: signinworkspace.com\n\nSign In Central Record is the secure, compliant and simple solution for maintaining a Single Central Record in schools. Visit: signincentralrecord.com\n\n10to8 is the customisable appointment scheduling tool that saves you time and scales with your business. Visit: 10to8.com
Thrive Here & What We Value- Customer 1st- Respect & Dignity- Accountability & Empowerment- Honestly & Positivity- We're Here To Win- Do Good & Give Back</s>
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