About PartsSource
PartsSource is the
leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are
growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are
uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital’s 2021 investment in PartsSource further propels us to realize our Vision: Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.
Our platform
automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help
over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an “Amazon” like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.
From our founding in 2001 as the industry’s first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers.Bain Capital’s 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource’s growth.
Bain Capital, one of the world’s leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.
The Client Experience Organization is looking for an Engagement Manager.
Job can be remote but preferred locations are Cleveland metro or Charlotte metro.Reporting to the Chief Customer Officer, you will be responsible for the end-to-end coordination and governance of PartsSource software solution implementation projects.
What You’ll Do
Define Implementation Scope, Schedule & Effort
- Collaborate with internal and external stakeholders to define project deliverable, milestones, schedule and effort.
- Translate scope into a contractual statement of work (SOW).
- Present SOW to customer, obtain alignment, and sign-off.
- Build repeatable Service Descriptions to standardize project and deployment approach.
Manage Assigned Projects Flawlessly
- Own project delivery from scoping through to project closure.
- Proactively define risks and potential issues, and define mitigation plans to always stay one step ahead.
- Deliver projects within the defined scope and budget.
- Ensure an incredible customer experience throughout each step.
Establish Governance & Manage Stakeholders
- Implement and adhere to the governance structure to ensure strong communication throughout project delivery.
- Regularly facilitate project status and Steering Committee meetings.
- Identify and build relationships with key stakeholders.
- Develop templates to ensure consistency of delivery across projects.
Ensure Adoption & Benefits Realization
- Constructs execute strong change management programs to help customers manage organization change.
- Validate value realization before project closure and handoff.
- Provide a seamless handoff upon project closure to allow for continuity in the customer experience.
Requirements
- Prior experience as a Project or Engagement Manager owning the end-to-end delivery of enterprise software implementation projects from scoping through to benefits realization.
- Ability to manage stakeholders and navigate complex organizations to obtain buy-in and results.
- Preferred knowledge and experience in working with HTM departments and/or healthcare organizations to transform business processes with technology.
- Preferred experience managing projects with multiple integrations and third parties.
- Willing and able to travel 50% of the time.
- Ability to consistently provide customers with an incredible world-class experience.
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, always looking to find ways to work towards a win-win solution
- You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Benefits & Perks
- Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
- An inclusive PartsSource community - work alongside other smart, passionate people
- Growing company investing in and committed to developing the careers of our employees.
- Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
- A chance to revolutionize Healthcare with evidence-based decision-making on the world’s leading Procure-to-Pay platform!
Interested?
We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.
Diversity Statement
We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.Legal authorization to work in the U.S. is required.No Agency or Recruiter submissions will be accepted.
