LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
About the team
You would be joining a global service desk team that is responsible for deskside support for the entire global organization. Our team members are dispersed across the entire globe and this will be a primarily remote position (occasional project-related travel will be expected). You will be joining the IT Help Desk Organization. The team is embedded within a larger Global Technologies Organization that is responsible for building internal automation products, managing off-the-shelf tool deployments, and IT-related engineering efforts.
Within the IT Help Desk organization, you’ll be engaged with your sister teams to accomplish larger level goals.
You will:
- Consult on automation and self-service solutions for the entire LivePerson organization.
- Primary point of contact for technical support issues related to networking, desktop, hardware, and software.
- Responsible for setting up and technologically orienting new users based in our offices.
- Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
- Robust experience with working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace,
- Assist in the planning and implementation for the build-out of new office space and future infrastructural improvements.
- Act as an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people.
- Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools.
What Do You Need for Success?
- Excellent verbal, written, and interpersonal communication skills, interfacing effectively with stakeholders of all levels of seniority.
- Deeply diligent documentation of work, solutions, and knowledge articles to proliferate knowledge across a geographically dispersed team.
- Experience with working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace,
- Experience with working with Windows and Mac ecosystems (primarily Mac)
- Knowledge of networking such as patching ports, VPN, DHCP, DNS, and TCP/IP.
- Ability to convey technical procedures and train non-technical users, including Microsoft Office, Google Workspace, Windows, Mac.
- Ability to be self-sufficient when it comes to troubleshooting technical issues
- Demonstrated ability to run highly complicated projects to successful completion.
You have:
- 5-6 years of IT Specialist experience
- Robust knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, Citrix, and Intune
- Good understanding and experience with Enterprise Security Protocols
- Experience of working in AWS cloud environments
- Excellent ability to differentiate between user intent vs. user requests.
Benefits:
- Health: medical, dental, and vision
- Time away: vacation and holidays
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Equal opportunity employer
- #LI-Remote
Why you’ll love working here
:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.We are committed to the accessibility needs of applicants and employees.
We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
